Terms of service
General Terms and Conditions
1. Scope
These General Terms and Conditions apply to all orders placed via the AlphaGenetics online shop.
By using this website and placing an order, the customer agrees to these Terms and Conditions.
AlphaGenetics reserves the right to amend these Terms and Conditions at any time. The version valid at the time of the order shall apply.
2. Provider
AlphaGenetics
Grindelstrasse 50
8303 Bassersdorf
Switzerland
Email: info@alphagenetics.ch
3. Offer and conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order.
By submitting an order, the customer makes a binding offer to conclude a purchase contract.
The purchase contract is concluded as soon as AlphaGenetics confirms the order by email or ships the goods.
AlphaGenetics reserves the right to refuse orders without stating reasons.
4. Prices
All prices are stated in Swiss francs (CHF). For deliveries to Germany, prices are displayed in the shop converted into euros.
Shipping costs are shown separately during the ordering process.
Price changes and errors excepted.
5. Payment terms
Payment is made using the payment methods offered in the online shop:
- Credit and debit card
- PayPal
- Apple Pay, Google Pay and Shop Pay
- Bank transfer (prepayment)
The invoice amount is due at the time of the order. For payment by bank transfer, the order is shipped once payment has been received.
AlphaGenetics reserves the right to exclude individual payment methods.
6. Delivery
We deliver to Switzerland, Liechtenstein and Germany to the delivery address provided by the customer.
Delivery within Switzerland and to Liechtenstein usually takes 2–4 working days (express: 1–2 working days), unless stated otherwise for the respective product. Details can be found in our Shipping Policy.
If a product is not available, the customer will be informed. Any payments already made will be refunded in this case.
7. Shipping
Shipping is carried out by an external shipping service provider.
The risk passes to the customer when the goods are handed over to the shipping service provider, to the extent permitted by law.
8. Returns
Under Swiss law, there is generally no statutory right of withdrawal or return. AlphaGenetics voluntarily offers the option of returning goods under the following conditions:
Return period: A return can be requested within 14 days of receipt of the goods.
Registering a return: Returns must be announced in advance by email and confirmed by AlphaGenetics. Returns without prior agreement may be refused or sent back to the customer at the customer's expense.
Condition of goods: Goods must be returned unworn, unused, complete and in their original packaging. Products showing signs of use or with missing packaging may be excluded from return.
Return costs: The costs and risk of the return are generally borne by the customer. In the case of justified complaints, in particular defective or incorrectly delivered goods, AlphaGenetics will cover the return costs.
Exclusions: Excluded from return are in particular reduced items, personalised products and hygiene articles (e.g. underwear) once opened or worn.
Refund: After receipt and inspection of the returned goods, the refund is made via the original payment method.
Further details can be found in our Return Policy.
9. Warranty
The statutory warranty provisions of Switzerland apply.
Obvious defects or incorrect deliveries must be reported within 3 days of receipt of the goods.
In the case of justified defects, AlphaGenetics will, at its discretion, provide a replacement, a repair or a refund.
In addition to the statutory warranty, AlphaGenetics offers a voluntary 12-month manufacturer's guarantee (Alpha Shield). The guarantee requires registration and does not affect statutory rights. Details are set out in the guarantee terms at alphagenetics.ch/pages/garantiebedingungen.
10. Liability
AlphaGenetics is only liable for damage caused intentionally or through gross negligence.
To the extent permitted by law, liability for indirect damage, consequential damage or loss of profit is excluded.
11. Data protection
Personal data is processed in accordance with the Privacy Policy published on this website.
12. Copyright
All content on this website (texts, images, logos, designs) is the property of AlphaGenetics or its partners and may not be used without prior written consent.
13. Applicable law and place of jurisdiction
Swiss law applies exclusively.
The place of jurisdiction is the registered office of AlphaGenetics, unless mandatory statutory provisions provide otherwise.
14. Severability
Should any provision of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
In case of discrepancies between language versions, the German version shall prevail.